Royal Paws Policy Updates Updated payment policy due to incoming heatwave

Updated payment policy due to incoming heatwave

Effective 24 June we now require payment to be made either 24 hours before service or before a walker has begun their journey to your home. This is because some of our walkers may need to hire a cab to get to their service due to the heat. Many of our people have heat related illnesses so they must conserve outside time. This also reserves and guarantees an appointment window.

Payment Policy Notification

Dear Valued Customer,

Thank you for booking your service with us. To confirm your reservation, please note our payment policy:

All payments for our services are due in full prior to the scheduled service date. We require payment to be made at least 24 hours in advance of the scheduled service time.

By prepaying for the service, you are guaranteeing your spot in our schedule. Failure to make the required payment before the service date may result in delays and or cancellation of your service.

Accepted payment methods include credit/debit card, electronic bank transfer, or cash payment made in person at our office. We do not accept checks. We also accept Zelle.

If you need to reschedule or cancel your service, please do so at least 48 hours in advance to avoid any cancellation fees. We are happy to provide a full refund if you cancel with proper notice.

To complete your booking, please click the link below to securely submit your payment via your preferred method.

Please let me know if you have any other questions! We look forward to serving you.

Best regards,
[Paws Royale]

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