Royal Paws Refund Policy

Refund Policy

Royal Paws does permit refunds but only in extremely limited and extreme circumstances. We do not provide refunds for buyer’s remorse or any of those circumstances. Refunds can only be granted by executives and refund requests must be submitted in writing to our e-mail address using the contact form or send an e-mail directly.

Some examples of refunds we’d give:

  1. Not getting along well with the animal (partial refund if booking has already started)
  2. Dog injury / lost
  3. Customers attempt to cancel the booking at least 48 hours prior to booking starting. Refunds will not be given for cancellations after this time. You have a 48-hour window to notify of us of any cancellations prior to your booking date. Within the first 24 hours, full refunds may be given at the discretion of management. Within the final 24 hours, only partial refunds will be given no exceptions.
  4. There will not be refunds provided for dogs surrendered to authorities, shelters, or other after a service has been paid for. We do not support abandoning dogs. We will make every effort to assist to rehome them and continue their care.

We are happy to engage with customers who have questions about refunds.