Royal Paws Our dispute policy

Our dispute policy

We take interactions with our customers very seriously. Customers who have problems with their service should follow these steps to get the situation rectified.

  1. A manager or in this case the assigned service agent should be contacted.
  2. Customers should inform service agents of said problem in full detail and we will happily launch an investigation to determine if something may have gone wrong. We reserve the right to investigate and all claims made by customers.
  3. Emails should also contain accurate contact information. A preliminary result will usually be available the same day or the next morning. Though it may take 3-5 days to wrap up any formal investigation in full.
  4. Customers who fail to contact their service agents with their problems in a timely fashion will not be entitled to relief or refunds. Customers can file a complaint about a service up to 7 days after the end of a service. Failure to do so by 7 days we reserve the right to assume customers we happy with said services. We will fight any and every chargeback that defies this policy. If we are not aware there was a problem we cannot fix the problem.
  5. We also ask that customers who have a problem with a service provide in detail what the problem was. Services that were completed in full and Royal Paws was not aware of any problems during the booking or service will not be refunded. This is theft and we will prosecute to the fullest extent of the law.
  6. All complaints should be made in writing and in full and emailed to: [support] [at] [royal paws] .xyz